Shipping policy

Delivery area

We ship from Switzerland within Switzerland and to selected EU countries.

Delivery times

Switzerland: approx. 3–7 business days after receipt of payment.

EU: approx. 7–14 business days after receipt of payment.

Please note that customs clearance may cause delays beyond our control.

Shipping costs

Shipping costs are calculated and displayed automatically during checkout.

Customs & import fees

  • Import VAT (MwSt): According to the tax rate of the respective EU country (e.g., 19 % in Germany or 21 % in Austria). This is charged on the merchandise value and the shipping costs.
  • Customs duties are included in the shipping costs and are covered by us. In rare cases, you may incur additional charges - please contact us in these cases - we’ll find a solution.

Shipping carrier

Delivery is via Swiss Post or their partner in the destination country.